All regular orders are shipped via USPS First-Class Mail within 3 business days of payment confirmation. US orders can be expected to be delivered within 2-5 days after shipping. International orders are typically 1-3 weeks. Please note: estimated delivery time is based from the day the order ships, not always the day it is placed! Please allow 3 business days for the tracking information to update before contacting us.
Orders are shipped once all items are available for shipment. If you're ordering a pre-sale, personalized, or custom item, along with an in-stock item, your order will ship once all items are available.
We are not responsible for lost and damaged items that are not insured. Once they are dropped off, we are no longer responsible for the package. Packages shipped via Priority Mail come with $50 insurance.
Orders are shipped during business hours, Monday through Friday. We like to celebrate holidays just as much as you do, so orders are not shipped on those days. Unless otherwise notified, you can expect your package to arrive in the window of time indicated above. Unfortunately, we can't hand-deliver every single package, so any delays with the USPS due to weather, holidays, or anything else are out of our control. You will receive an email notification as soon as your package is in on the way!
Standard shipping is through USPS First-Class Mail. If in the US, your order should arrive in 2-5 business days. International orders can take up to about 10 days to arrive. We also offer Priority Mail Shipping, which you can select during the checkout process. (Please note: delivery times are only estimates. We are not responsible for USPS shipping delays.)
We use a weight-based shipping method, due to the wide range of items that we offer. Each item is assigned a weight, so when you add all of your items to your cart, it has a total weight. The shipping method(s) available to you at checkout are based on the weight of your order.
We package our jewelry on cards and slip them into bags. They're packaged in an indestructible shipping box with crinkle paper. If you're sending items as a gift, we will gladly include a gift note. When viewing your cart, you'll see a text box where you can include a note. Prices or paper receipts are not included in shipments.
We're sorry to hear you'd like to return an item. If you simply changed your mind, you have 15 days to return the item(s) to receive a full refund. Inventory turns over pretty quickly at Elisabeth Ashlie HQ, so we want to process returns as quickly as possible. If it's past the 15 day mark, you will receive a refund in the amount of 50%. You are responsible for return shipping postage. For any and all questions relating to returns and exchanges, send an email to firstname.lastname@example.org.
Due to the nature of personalized and customizable items, all sales are final. Unless the item is damaged or not as described, we cannot accept returns on those items.
Many of the materials used in these products are plated. Plated materials have a thin layer of gold, silver, or rose gold over a base metal core, like brass. They can and will rub off, especially during contact with moisture or lotions. Due to this, we cannot accept returns on items just because they have turned (or the finish has rubbed off). To learn how to properly care for your items, visit the "Jewelry Care" section below!
Send us an email to email@example.com, with subject line: Cancel Order #(insert order #). Sending an email does not automatically cancel your order! If we haven't begun processing your order, we will walk you through the cancellation process. If the order has already shipped, you will need to ship the package back to us for a refund.
Fraud prevention is very important, so your card likely failed due to a typo. Double check your billing address, zip code, credit card number, expiration date, and CVV. If all is correct and it still fails, email us at firstname.lastname@example.org.
If your order has not shipped yet and the promotion is still active, we will happily apply the discount. If your order has already shipped or the promotion has expired, we cannot retroactively apply the discount. Email us at email@example.com.
We highly recommend setting up an account! You can create an account with us here. You can also create one during the checkout process. When you create an account, you will be able to easily track your orders, view your order history, and store payment information for faster checkouts.
We recommend storing your jewelry in a jewelry box or other enclosed storage container. Try to avoid any contact with moisture, water, perfumes, aerosol sprays, and the like. Plated metals will likely "turn" over time, so it's especially important to care for them!
Most of our items are made of plated base metals. Gold-plated, silver-plated, rose-gold plated and 14k gold dipped items. If you have metal sensitivities, email us and we will help you find something or create something that will work for you! If something is gold-filled or sterling silver, that will be indicated on the product page (in the "details" section)!
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