We're sorry to hear you'd like to return an item. If you simply changed your mind, you have 15 days to return the item(s) to receive a full refund. Inventory turns over pretty quickly at Elisabeth Ashlie HQ, so we want to process returns as quickly as possible. If it's past the 15 day mark, you will receive a refund in the amount of 50%. You are responsible for return shipping postage. For any and all questions relating to returns and exchanges, send an email to returns@elisabethashlie.com.
To return an item:
1. Package up any unworn items in a protected manner. Returned items that are damaged in the mail due to faulty packaging will not be accepted. For example, earrings with posts should be shipped in a box or wrapped in protective wrapping that will not damage posts. If posts are bent due to poor packing materials, the will not be accepted for a return.
2. Include your full name, order number and a brief description. Returns without this information cannot be processed.
3. Ship the package to the following address:
Lauren Bown
PO Box 379
Ashburn, VA 20146
4. Send an email to returns@elisabethashlie.com notifying our team of the return.
Once we receive the return, a refund will be assessed based on our refund policy above. Returns are typically processed in 7-10 business days.
Due to the nature of personalized and customizable items, all sales are final. Unless the item is damaged or not as described, we cannot accept returns on those items.
Many of the materials used in these products are plated. Plated materials have a thin layer of gold, silver, or rose gold over a base metal core, like brass. They can and will rub off, especially during contact with moisture or lotions. Due to this, we cannot accept returns on items just because they have turned (or the finish has rubbed off). To learn how to properly care for your items, visit the "Jewelry Care" section below!
