Shipping + Returns

Due to high order volume during the holiday season, please allow up to 5 business days for your order to be processed and shipped! 

All orders are shipped via USPS First-Class Mail within 3 business days of payment confirmation. US orders can be expected to be delivered within 2-5 days after shipping. International orders are typically 1-3 weeks. Please note: estimated delivery time is based from the day the order ships, not always the day it is placed! 

Orders are shipped during business hours, Monday through Friday. We like to celebrate holidays just as much as you do, so orders are not shipped on those days. Unless otherwise notified, you can expect your package to arrive in the window of time indicated above. Unfortunately, we can't hand-deliver every single package, so any delays with the USPS due to weather, holidays, or anything else are out of our control. You will receive an email notification as soon as your package is in on the way!

 We are not responsible for lost and damaged items that are not insured. Once they are dropped off, we are no longer responsible for the package.

 Shipping Rates

 US
Standard Shipping

$4.95

Priority Mail Shipping $7.50
CANADA
Standard Shipping $10.50
Priority Mail Shipping $27.50
ELSEWHERE*
Standard Shipping $15.00
Priority Mail Shipping $32.50

* Australia, Germany, Netherlands, UK, Ireland, Luxembourg, France, New Zealand 

INTERNATIONAL CUSTOMERS

At this time, we happily ship to our customers in Canada, Australia, and the UK. For a full list of countries, visit the FAQ page! If you're an international customer and don't see your country as a shipping destination, please email us at hello@elisabethashlie.com to add it! 


We are not responsible for lost and damaged items that are not insured. Once they are dropped off, we are no longer responsible for the package. Also, we are not responsible for any applicable customs, import duties and taxes outside of the USA. Please be aware of this before placing an order!

 

RETURNS

If, for any reason, you are unhappy with your purchase, we would be more than happy to work with you. If your item(s) is damaged or not as described, a full refund (minus shipping and handling) or product exchange is available. If you simply would like to return an item, you have 15 days from the day you receive the item to do so for a full refund (minus shipping and handling) or an exchange. If you would like to return an item after the 15 day grace period, you will receive a refund in the amount of 50% of the original price of the item(s). For any and all questions relating to returns and exchanges, send an email to sales@elisabethashlie.com.

 

Due to the nature of personalized and customizable items, all sales are final. Unless the item is damaged or not as described, we cannot accept returns on those items.

 

As is indicated in the FAQ section, many of the materials used in these products are plated. Plated materials have a thin layer of gold, silver, or rose gold over a base metal core, like brass. They can and will rub off, especially during contact with moisture or lotions. Due to this, we cannot accept returns on items just because they have turned (or the finish has rubbed off). To learn how to properly care for your items, visit the FAQ section!

 

CANCELLATIONS

We process orders quickly (usually within 24 hours), so if you decide to cancel an order, please email us ASAP at orders@elisabethashlie.com. Include your receipt or order # in your email, so that we can process the cancellation. Sending an email does not automatically cancel your order - you will hear from us! Orders that have been shipped cannot be cancelled. 

Size Guide